C&V Administrator

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped companies, governments and private individuals solve some of their most complex challenges. From our offices in London, New York, Washington DC, Rio de Janeiro, Hong Kong, Singapore and Cape Town, we deliver critical insights from every country across the world.

We’ve been able to do this because of our outstanding people. We’re committed to developing bright, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us.

The team

The Citizenship and Visa team consists of 40+ members across our London and Cape Town offices. You will find a culturally diverse team with enigmatic members coming from various backgrounds across the globe. Amongst the many impressive abilities that each individual has to offer, the team speak a total of 11 languages, from Arabic, to French, Spanish, Russian and IsiXhosa. Each and every individual has something to contribute to the team, whether it’s a specific regional skill, or contributing a strong team spirit, the foundation of the team is set to make you feel comfortable and to excel in what you do.

The role

As our Administrator, you’ll play a vital role in supporting S-RM’s C&V team in the UK. Your work will help to facilitate the smooth operation between different departments and between clients and colleagues, and you’ll be exposed to a wide range of work as you build your expertise and experience in the team.

Your work will include:

Client Management

• Process client requests received via the S-RM Portal;
• Ensure all client communication has been attended to timeously and professionally;
• Act as a liaison between the client and the C&V team;

Case Management

• Ensure all projects have been assigned to a case manager;
• Conduct passport algorithmic checks;
• Ensure the work/project management system is constantly updated reflecting all necessary project details;
• Compile scoping documents for analysts to work with.

Report Population

• Pre-populate/compile due diligence reports for analysts.

Filing & Database Management

• Ensure documents are correctly stored on S-RM’s internal network and maintain case tracking databases.

General Support

• Verify the correctness of invoices received from sub-contractors, and ensure invoice amounts are not overbilled.

The role will be based 5 days a week in our Cape Town office.

What we're looking for

We think candidates with the following experience and qualifications are likely to succeed as an Administrator.

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

We’re looking for the following experience and qualifications:

• Relevant tertiary qualification in Data Capturing and/or Administration, or equivalent work experience;
• Previous experience in an administrative role;
• Proficient in Microsoft Office.

The jobholder will need to have the following key personal skills and attributes to perform successfully in this role:

• Strong planning and organisational skills, with high attention to detail;
• Excellent written and communication skills, including in English;
• A proven ability to work unsupervised, with strong interpersonal skills;
• Ability to work under pressure, with multiple simultaneous tasks and tight deadlines;
• A proactive approach and a willingness to work outside the job specification when required.

The role will be based in our Cape Town office. The successful candidate must have permission to work in South Africa by the start of their employment.

Our benefits

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:

• 23 days holiday per year in addition to public holidays (+1 day for every year of service up to a maximum of 30 days in total);
• Hybrid working and flexible working hours;
• Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education;
• Life Insurance 4X annual salary.

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.

Various Health and Medical Benefits including:

• Medical insurance (taxable benefit) for you and your family;
• Virtual GP for you and your family members that live in the same household;
• EAP programme for you and your immediate family;
• Free access to the world-famous mindfulness app

The role will be based at our Cape Town office. However, we have flexible working arrangements available.

The application process

To apply for this role, please email your CV and cover letter to recruitment@s-rminform.com. Applications which do not include a CV and cover letter will not be considered.

The application process will include:

1. A preliminary call which will be a chance for you to find out more about S-RM and the role,
2. One interview discussing your previous experience and broader competencies, to be held remotely,
3. A second interview discussing previous experience more in-depth, and allowing you the opportunity to meet the team

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.