The C&V Administrator is responsible for providing project administrative and operational support to the Case Management Team within the C&V unit by timeously and proactively attending to all client requests received via the S-RM Portal as well as all email requests.

The C&V Administrator should consistently demonstrate the S-RM core values by contributing to the business in a helpful, polite and professional manner.

About the team

The C&V team consists of 34 members across our London and Cape Town offices. You will find a culturally diverse team with enigmatic members coming from various backgrounds across the globe. Amongst the many impressive abilities that each individual has to offer, the team speak a total of 11 languages, from Arabic, to French, Spanish, Russian and IsiXhosa. Each and every individual has something to contribute to the team, whether it’s a specific regional skill, or contributing a strong team spirit, the foundation of the team is set to make you feel comfortable and to excel in what you do.

MAIN DUTIES AND RESPONSIBILITIES

Client Management

  • Process client requests received via the S-RM Portal
  • Provide clients with weekly project updates
  • Ensure all client communication has been attended to timeously

Case Management

  • Ensure all projects have been assigned to a case manager
  • Conduct passport algorithmic checks
  • Ensure the work/project management system is constantly updated reflecting the project details
  • Compile scoping documents for analysts to work with

Report Population

  • Pre-populate/compile due diligence reports for analysts.

Filing and Database Management

  • Ensure documents are correctly stored on the S-RM computer network and maintain case tracking databases.

Supporting S-RM’s Finance Team as required

  • Verify the correctness of invoices received from sub-contractors and ensure invoice amounts are not overbilled.

Team Administration Support

  • Various responsibilities to include answering the mainline extension.

The successful candidate must have permission to work in South Africa by the start of their employment.

SKILLS, QUALIFICATIONS & EXPERIENCE

The qualifications and experience required to perform this role successfully are:

  • Relevant tertiary qualification in Data Capturing/Administration, Project Management, or equivalent work experience
  • Previous experience in a similar role would be preferred
  • Project Management experience would be advantageous
  • Experience in using Microsoft Office package
  • Excellent written skills

The individual will need to have the following key personal skills and attributes to perform successfully in this role:

  • Excellent planning and organisational skills
  • A strong command of the English language
  • Excellent attention to detail
  • A proven ability to work unsupervised
  • Ability to work under pressure and meet tight deadlines
  • Ability to manage multiple tasks simultaneously
  • A proactive approach and a willingness to work outside the job specification when required
  • Excellent interpersonal skills

What we will offer you

  • Pension Fund: 5% employer contribution, matched by 5% employee Contribution matching pension contribution
  • Group Life Cover: Comprises of Disability cover and life insurance
  • Medical Aid: Subsidised medical aid
  • Eye Care: Reimbursement for Eye test and glasses
  • Leave: 23 holiday days per year which increases with service to a maximum of 28 days
  • Maternity Leave: 26 weeks paid
  • Paternity Leave: 1 month paid
  • Additional Offerings: Flexible Working Hours, Mental Health support through an inhouse Employee Assistance Program (EAP), training and development opportunities, as well as a formalised recognition program.

S-RM nurtures a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

Contact

To apply for this role, please email your CV and cover letter to recruitment@s-rminform.com