The C&V Administrator is responsible for providing project administrative and operational support to the Case Management Team within the C&V unit by timeously and proactively attending to all client requests received via the S-RM Portal as well as all email requests.

The C&V Administrator should consistently demonstrate the S-RM core values by contributing to the business in a helpful, polite and professional manner.

About the team

The C&V team consists of 34 members across our London and Cape Town offices. You will find a culturally diverse team with enigmatic members coming from various backgrounds across the globe. Amongst the many impressive abilities that each individual has to offer, the team speak a total of 11 languages, from Arabic, to French, Spanish, Russian and IsiXhosa. Each and every individual has something to contribute to the team, whether it’s a specific regional skill, or contributing a strong team spirit, the foundation of the team is set to make you feel comfortable and to excel in what you do.


Client Management

  • Process client requests received via the S-RM Portal
  • Provide clients with weekly project updates
  • Ensure all client communication has been attended to timeously

Case Management

  • Ensure all projects have been assigned to a case manager
  • Conduct passport algorithmic checks
  • Ensure the work/project management system is constantly updated reflecting the project details
  • Compile scoping documents for analysts to work with

Report Population

  • Pre-populate/compile due diligence reports for analysts.

Filing and Database Management

  • Ensure documents are correctly stored on the S-RM computer network and maintain case tracking databases.

Supporting S-RM’s Finance Team as required

  • Verify the correctness of invoices received from sub-contractors and ensure invoice amounts are not overbilled.

Team Administration Support

  • Various responsibilities to include answering the mainline extension.

The successful candidate must have permission to work in South Africa by the start of their employment.


The qualifications and experience required to perform this role successfully are:

  • Relevant tertiary qualification in Data Capturing/Administration, Project Management, or equivalent work experience
  • Previous experience in a similar role would be preferred
  • Project Management experience would be advantageous
  • Experience in using Microsoft Office package
  • Excellent written skills

The individual will need to have the following key personal skills and attributes to perform successfully in this role:

  • Excellent planning and organisational skills
  • A strong command of the English language
  • Excellent attention to detail
  • A proven ability to work unsupervised
  • Ability to work under pressure and meet tight deadlines
  • Ability to manage multiple tasks simultaneously
  • A proactive approach and a willingness to work outside the job specification when required
  • Excellent interpersonal skills

What we will offer you

  • Pension Fund: 5% employer contribution, matched by 5% employee Contribution matching pension contribution
  • Group Life Cover: Comprises of Disability cover and life insurance
  • Medical Aid: Subsidised medical aid
  • Eye Care: Reimbursement for Eye test and glasses
  • Leave: 23 holiday days per year which increases with service to a maximum of 28 days
  • Maternity Leave: 26 weeks paid
  • Paternity Leave: 1 month paid
  • Additional Offerings: Flexible Working Hours, Mental Health support through an inhouse Employee Assistance Program (EAP), training and development opportunities, as well as a formalised recognition program.

S-RM nurtures a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.


To apply for this role, please email your CV and cover letter to