Reporting to the CEO, the Head of the Crisis Management will lead the development and implementation of the overall strategy for the business unit.

Crisis Management is one of 3 business units within S-RM, and aims to support our clients in preventing crises, safeguarding people, assets and reputation.


  • Developing and implementing overall commercial and operational strategy
  • Business unit financial management, including setting and managing budget
  • Overall responsibility for hitting the Business Unit revenue and EBITDA targets
  • Responsibility for hitting personal sales targets
  • Lead client relationship manager
  • Overall responsibility for people management and HR across BU
  • Overseeing delivery, capacity and quality assurance across all regions and service lines
  • Overseeing technical development programmes and strategic projects to support delivery and innovation
  • Management of central support functions, and liaison with COO, Legal, Compliance, IT
  • Delivery of consulting projects

The role will be based in our London office, but will involve international travel from time to time as required.


The qualifications and experience required to perform this role successfully are:

  • At least 15 years combined experience in senior positions in one or more of the following areas:
    • Professional consultancy
    • Corporate Risk Management
    • Security Management
    • Legal advisory to the C-Suite
    • Operational Resilience
    • Crisis Communications
    • Armed or Police Forces
  • At least 4 years’ experience in a corporate crisis or security management role, either:
    • providing consultancy services to external clients, or
    • corporate security management
  • Educated to undergraduate degree level or equivalent,
  • Experience in working for an international organisation,
  • Experience in strategy development and implementation,
  • At least 5 years experience in sales and client relationship management,
  • Experience in managing a departmental P&L,
  • Commensurate experience in establishing a new service offering, building a brand and achieving ambitious sales targets.

The individual will need to have the following key personal skills and attributes to perform successfully in this role:

  • Excellent fluent written and spoken English with other language(s) as highly desirable
  • Strong communication skills displayed through confident interpersonal, public speaking and presentational abilities.
  • Confident and effective at advising and briefing at all levels, including C-Suite client stakeholders.
  • Significant experience of providing results in demanding environments.
  • Ability to consistently deliver a high-quality service within tight deadlines and whilst overcoming critical obstacles.
  • Willingness to respond to and support crises worldwide alongside globally based staff.
  • Adept problem solver with a proven ability in identifying critical operational priorities whilst maintaining quality of service.
  • Adept at identifying reputational risk and managing threats.
  • IT proficient with a willingness and ability to learn new technical skills.
  • Excellent attention to detail and an ability to follow client and incident specific procedures.
  • Ability to manage personnel and resources effectively.

The successful candidate must have permission to work in the United Kingdom by the start of their employment.


To apply for this role, please email your CV to