S-RM is recruiting a Senior IT Support Engineer to play a key role in supporting our global offices.


MAIN DUTIES AND RESPONSIBILITIES

Reporting to the Head of IT, the Senior IT Support Engineer will play a vital role in providing first-class IT support to S-RM’s global offices and help deliver IT projects. This person will work within S-RM’s global technology support team.

  • Provide global support to S-RM’s offices
  • Resolve end-user requirements including hardware and software support
  • Support and troubleshooting of local office AV equipment
  • Perform application support installation, removal, configuration and updates.
  • Technical/engineering software license monitoring, compliance, audits and support.
  • Maintaining and creating technical documentation and knowledge base articles.
  • Assist in responding to and remediating any 1st/ 2nd/3rd line issues affecting all or part of the organisation
  • Working closely with the Global IT Team to deliver global initiatives
  • Administration and Troubleshooting of Office 365 applications including Teams, SharePoint Online and Exchange Online.
  • Manage local procurement and vendor management
  • Assist with local budgeting and forecasting
  • Contributing to Continual Service Improvement, Service Reporting and Service Measurement
  • Manage onboarding/ offboarding process (including hardware set-up)


The role will be based in our London office, however we have flexible working arrangements available.



SKILLS, QUALIFICATIONS & EXPERIENCE

  • Extensive hands-on experience working in a support environment
  • Windows 10 deployment and management
  • Windows Server (Active Directory, ADUC, Sites and Services, GPO, DNS, DHCP, Exchange, DFS, Storage solutions, SAN)
  • Extensive experience in deploying Group Policies
  • PowerShell scripting
  • Managing and supporting Hyper-V and VMware server estates
  • M365 ecosystem – including in-depth knowledge and administration of Exchange online, Teams, Security & Compliance Centre
  • M365 portal management – eg Teams, SharePoint, ExchangeOnline, AzureAD, Intune, ADConnect
  • Troubleshooting client side issues, Windows 10, networking and mailflow
  • Experience of supporting SharePoint online environments including document management, intranet and flows/ PowerApps
  • Experience of supporting Azure environments (and resources)
  • Experience of supporting security tooling (EDR, SIEM, IDS, IPS)
  • Fundamental 101 networking knowledge, DNS, DHCP, VLANs, Firewalls, routing, VPNs.
  • Fundamentals of Cloud vs onprem concepts
  • Fundamentals of Azure
  • Exposure to Information Security frameworks (e.g. ISO27001/ NIST)


The jobholder will need to have the following key personal skills and attributes to perform successfully in this role:

  • Excellent planning and organisational skills
  • Excellent attention to detail
  • Excellent documentation skills
  • Ability to work independently and collaborate across different teams and timezones
  • Ability to manage multiple projects simultaneously
  • Experience of working in a fast-paced enterprise environment
  • A proactive approach and a willingness to work outside the job specification when required
  • Excellent interpersonal skills

ELIGIBILITY

The successful candidate must have permission to work in the UK by the start of their employment.

BENEFITS

  • Market leading maternity and paternity benefits including:
    • Maternity leave: 26 weeks full pay followed by 13 weeks half pay
    • Paternity leave: 6 weeks of full pay
  • 25 holiday days per year + bank holidays, which increases with service to a maximum of 30 days
  • 5% matching pension contribution
  • 4 x annual salary life insurance
  • Support of your mental wellbeing, including counselling sessions available to you and your family
  • Flexible working hours
  • Availability of a variety of training courses including online learning
  • Very comprehensive private medical insurance as well as eye tests and glasses reimbursement, and seasonal flu vaccination
  • 50% discount with a nationwide gym chain
  • Season ticket loan for your train commute
  • Cycle to work scheme
  • A formalised recognition programme

CONTACT

To apply for this role, please email your CV and cover letter to recruitment@s-rminform.com