WHAT WE DO

Organisations today face a wide range of threats which can quickly turn into a crisis. These range from unexpected changes to the security, operating and political environment, to complex internal challenges, reputational distress and, increasingly, cyber-attacks. To minimise their impact, a time-sensitive, considered and dedicated response is key.

We support, advise and guide our clients throughout a crisis, enabling them to respond effectively with confidence and speed, and achieve a swift resolution and recovery.   

During a crisis, those at the frontline are often faced with significant pressure to “fix it” as quickly as possible, which can lead to ineffective decision-making and knee-jerk responses to complex problems. These in turn, will aggravate the crisis,  potentially resulting in physical harm to people, financial losses and significant damage to an organisation’s reputation.

We minimise the impact of a crisis by helping you respond and recover quickly and responsibly, ensuring that when you return to business-as-usual you are in a stronger, smarter and more resilient position than you were before.

Our services cover the full spectrum of crisis management and response:

  • Complex risk management consulting and post-incident investigations.
  • Crisis responders. Experienced senior level consultants to support and guide your crisis management team through an organisational crisis.
  • Evacuation. Development and/or execution of your evacuation plan to remove at risk or injured personnel from danger.
  • Incident managers. On-the-ground consultants able to develop a quick understanding of what has happened and support your team in executing a well thought-through response plan (including operational liaison support).
  • Kidnap, ransom and extortion (KRE) consulting, including response and negotiation strategies.

 

WHY S-RM

Expert responders. Our team of crisis responders has cumulatively responded to over 1,600 cases, including 160 in the last 36 months. These range from kidnap for ransom and extortion through to complex security incidents, reputational crises and cyber attacks.

24/7 support. Our response team is on hand 24/7/365 to provide crucial support and expertise in the event of an emergency. This includes a dedicated 24/7 cyber incident response.

Global response and intelligence footprint. Our responders are located across the globe. They have intimate regional knowledge and are supported by our international team of intelligence analysts who collectively speak over 30 languages.

CLIENT SUCCESSES

Following an incident at a refinery in northern Brazil, we were engaged to review the client’s over-arching enterprise risk planning framework. We provided specific and actionable guidance about how the client should alter their crisis management structure and plans, to facilitate a faster and more effective response to future occurrences.

We led the post-incident investigation following an armed attack by insurgents against an international oil company operating in sub-Saharan Africa. The attack threatened the viability of a USD 30 billion capital investment. Our investigation and subsequent return-to-work plan allowed the project to resume operations safely.

We provided time-critical advice over an extended period to an individual in imminent danger during a live attack by an Islamist insurgent group in northern Mozambique. Once the immediate threat had subsided, we planned and directed the individual’s safe evacuation, in cooperation with a trusted local security provider and the Mozambican authorities.

We negotiated the safe release of three crew abducted from a commercial vessel by Nigerian pirates while on a regular trading voyage along the West African coast. Beyond saving lives our resolution helped the client mitigate the long-term risk of future attacks and safeguard its continued operations in West Africa.

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