Crisis response
Resolving security and organisational crises through rapid response, expert advice and post-incident support.
Resolving security and organisational crises through rapid response, expert advice and post-incident support.
We support, advise and guide our clients throughout a crisis, enabling them to respond effectively with confidence and speed, and achieve a swift resolution and recovery.
They are experienced, generate trust, amicable and unfazeable. They remain steadfast to their principles. They create the right security solution while remaining cognizant of commercial business necessities.
Senior Underwriter, Global Insurance Firm
We have responded to over 2,000 cases, including 160 in the last 36 months. These range from kidnap for ransom and extortion through to cyber attacks.
We are on hand 24/7/365 to provide crucial support and expertise in the event of an emergency.
Our crisis responders are located across the globe. They have extensive regional knowledge, supported by a team of intelligence experts who collectively speak 35+ languages.
Organisations today face a wide range of threats which can quickly turn into a crisis. These range from unexpected changes to the security, operating and political environment, to complex internal challenges, reputational distress and cyber attacks. To minimise their impact, a time-sensitive, considered and dedicated response is key.
At S-RM, we minimise the impact of a crisis by helping you respond and recover quickly and responsibly, ensuring that when you return to business-as-usual and you are in a stronger, smarter and more resilient position than you were before.
Our services cover the full spectrum of crisis management and response:
Following an incident at a refinery in northern Brazil, we were engaged to review the client’s over-arching enterprise risk planning framework. We provided specific and actionable guidance about how the client should alter their crisis management structure and plans, to facilitate a faster and more effective response to future occurrences.
They create the right security solution while remaining cognizant of commercial business necessities.
Senior Underwriter, Global Insurance Firm
We led the post-incident investigation following an armed attack by insurgents against an international oil company operating in sub-Saharan Africa. The attack threatened the viability of a USD 30 billion capital investment. Our investigation and subsequent return-to-work plan allowed the project to resume operations safely.
They create the right security solution while remaining cognizant of commercial business necessities.
Senior Underwriter, Global Insurance Firm
We provided time-critical advice over an extended period to an individual in imminent danger during a live attack by an Islamist insurgent group in northern Mozambique. Once the immediate threat had subsided, we planned and directed the individual’s safe evacuation, in cooperation with a trusted local security provider and the Mozambican authorities.
They create the right security solution while remaining cognizant of commercial business necessities.
Senior Underwriter, Global Insurance Firm
We negotiated the safe release of three crew abducted from a commercial vessel by Nigerian pirates while on a regular trading voyage along the West African coast. Beyond saving lives our resolution helped the client mitigate the long-term risk of future attacks and safeguard its continued operations in West Africa.
They create the right security solution while remaining cognizant of commercial business necessities.
Senior Underwriter, Global Insurance Firm
Bringing years of experience and regional knowledge to every case, our dedicated crisis response experts have a proven track record in minimising the impact of security and organisational crises.
Head of Crisis Response
Peter joined the business in 2016 and leads S-RM’s global crisis response capability, responding to a varied and complex client base, and specializing in 24/7-365 response to critical incidents and security risks; from natural and man-made disasters, terrorism, kidnap and evacuation, to providing resilience against cyber-attacks and security threats. Prior to joining S-RM, he was a highly experienced senior Detective at New Scotland Yard, with 30 years’ experience conducting major investigations within Specialist Operations including counterterrorism; homicide; serious & organized crime and sensitive intelligence.
As Deputy Head of the UK’s Hostage & Crisis Negotiation Unit (HCNU), he personally advised Government at national and international level on complex kidnap and hostage negotiation issues and has trained specialist law enforcement, military, and security services across the globe on best practice. He has extensive overseas operational experience including Europe, the Middle East, Africa, Asia, the Indian sub-continent, and the Americas.
Deputy Head of Crisis Response
Paul joined S-RM in 2017. He supervises all response cases, coordinating the 24/7 deployment of S-RM’s global response team, and reviewing all critical incidents reported by clients, ensuring each receives an expert and bespoke response.
He previously served as a senior Detective at New Scotland Yard. He has over thirty years of policing experience, and has undertaken as well as supervised major investigations within both the Specialist Operations and Specialist Crime Directorates, specialising in covert policing techniques and countering serious and organised crime groups. He has also chaired a number of specialist crime, international policing boards. His last engagement was as Deputy Head of the Hostage and Crisis Negotiation Unit. As the lead for international case work, he advised and supported Government on numerous, complex, hostage, kidnap and extortion cases, including all cases with a terrorism nexus.
He has extensive international operational experience including terrorism, kidnap, piracy, extortion and unlawful detention cases, and has trained law enforcement and other government agencies domestically and internationally. His work was recognised in the Queen’s New Year Honours List in 2014 for “services to international hostage negotiation”.
Our trusted crisis response team offers support 24/7/365. From kidnap for ransom and extortion cases through to complex security incidents, reputational crises and cyber attacks, we’re here to help you and your organisation.
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